Tracey Lee

Lead Local Government Consulting Partner Capita

Tracey has over 30 years’ experience in executive consultancy and leading businesses, specialising in business transformation.  She is passionate about delivering positive outcomes for citizens and those that serve them and is motivated by developing organisations and people to achieve their potential.

Tracey joined Capita from Microsoft in February 2021 to shape the Capita partnership programme in Public Services with the intent to broaden Capita’s reach in delivering sustainable change for our customers. In Microsoft, Tracey led the UK Digital Advisors and acted as Interim Delivery Director for Microsoft Consulting Services UK. Tracey is inspired by the substantial opportunities for liberating organisations through the use of digital solutions and developing inclusive cultures. She is an active coach and ally.

As a leader in Sopra Steria, Tracey ran businesses in local government, emergency services and Ireland. Previously she was an Executive Director for a London based Management Consultancy, leading the Organisational Development practice.

Tracey started her career in Thames Valley Police where she performed a number of management and consultancy roles, ranging from running operational police stations and services to Head of Strategic Development and Planning.

Music, outdoor life, sustainable living and being a Mum all make Tracey smile!

My Speaker Sessions

Wednesday, September 29

Inclusive service delivery, relational public services and better outcomes. PLUS an exclusive preview of the new Demos report
Tracey Lee Polly Mackenzie Adam Micklethwaite

Demos joins Capita on the stage to discuss the findings of the paper ‘FROM TRANSACTIONAL TO RELATIONAL PUBLIC SERVICES’ which comes in two halves. The first explains why action needs to be taken: why, after the pandemic, the pressure on our public services has reached a tipping point that means those more difficult decisions can no longer be deferred.


The second is a set of principles and frameworks for developing a more relational model of public service. These ideas will underpin a detailed programme of work throughout 2021 to explore, with the public and frontline professionals, how we might embed community development, human relationships, and social health at the heart of public service delivery.


Wednesday , September 29, 16:05 - 16:45
Pam Smith Polly Mackenzie