Sophie Evans

The CX Factor

As citizens and communities increasingly interact with brands as consumers, their expectations continue to rise. How can local authorities keep up, and should they? Our panel will bring together Sophie Evans, Director of Customer Delivery at the Royal Borough of Kensington and a Partner from Gate One to explore how local authorities are enhancing customer experience for their citizens and communities. We'll delve into what local authorities can learn from the private sector to meet and exceed these growing expectations, including low cost, high impact strategies that can make a significant difference.