Inclusive service delivery, relational public services and better outcomes. PLUS an exclusive preview of the new Demos report
Demos joins Capita on the stage to discuss the findings of the paper ‘FROM TRANSACTIONAL TO RELATIONAL PUBLIC SERVICES’ which comes in two halves. The first explains why action needs to be taken: why, after the pandemic, the pressure on our public services has reached a tipping point that means those more difficult decisions can no longer be deferred.
The second is a set of principles and frameworks for developing a more relational model of public service. These ideas will underpin a detailed programme of work throughout 2021 to explore, with the public and frontline professionals, how we might embed community development, human relationships, and social health at the heart of public service delivery.